Return Policy for Hardware Market

Last Updated: 16/01/2024

1. Return and Exchange Period

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may return the products within 2 days from the date of purchase for a refund or exchange. The return period is applicable to unused and undamaged items in their original packaging.

2. Return Authorization

To initiate a return, please contact our customer service team at care@hardwaremarket.in with your order number, the reason for the return, and any relevant details. Our team will provide you with a return authorization and instructions on how to proceed.

3. Eligibility Criteria

  • Products must be in their original condition, unused, and with all original packaging.
  • Returns must be initiated within the specified return period.
  • Customized or personalized items may not be eligible for return unless they are defective or damaged upon receipt.

4. Return Shipping

Customers are responsible for return shipping costs unless the return is a result of our error (e.g., you received an incorrect or defective item). We recommend using a trackable shipping method for returns and retaining the shipping receipt until your return is processed.

5. Refund Process

Refunds will be processed within 30 business days of receiving the returned item. The refund will be issued to the original payment method used for the purchase.

6. Exchanges

If you would like to exchange a product, please follow the return process outlined above and place a new order for the desired item. Exchanges will be processed once the returned item is received and inspected.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at care@hardwaremarket.in   We will arrange for a replacement or refund and provide instructions for returning the damaged or defective item.

8. Restocking Fee

A restocking fee may be applied for certain returns, especially if the product is returned without its original packaging or is not in its original condition.

9. Contact Us

If you have any questions or concerns regarding our return policy, please contact us at care@hardwaremarket.in